Where do you ship?
We ship to U.S. addresses. See our Shipping Policy for prices and planning windows.
How do I clean my scrubber?
Rinse away soap after each use and leave it where air circulates.
How do I request a return?
Email service@pollenparade.com within 30 days of receipt with your order number.
Which tool is easiest to take on a trip?
A compact bath cloth folds flat after drying. If you prefer a structured grip, a small pad can also fit in a toiletry bag.
Can I change the delivery address?
Email service@pollenparade.com with your order number and updated details as soon as possible. Our team will confirm whether the order can still be updated.
Where can I find shipping costs and timing?
See the Shipping Policy for the three planning windows. Checkout shows the services available for your address.
What should I include in a support email?
Include your order number if you have one, the name of the product, and a short description of the question. If an item arrived damaged, include photos when possible.
Does expedited shipping shorten preparation?
Preparation and transport are separate. See our Shipping Policy for planning windows. Checkout shows services available for your address.
What if my parcel says delivered?
Check the delivery address, safe place or mailroom. If you still cannot find it, send us the order and tracking numbers.
How do I follow up on a refund?
Review your refund confirmation and the payment account used to place the order. If you need help, send us the order number and refund details.