For an address correction or a request to change an order, email service@pollenparade.com with your order number as soon as possible. We will confirm whether the order can still be changed. For orders already dispatched, see our Return Policy.
Before dispatch
Email the order number, your name and the details you would like to change. If you are correcting an address, include the full updated address with apartment or unit number and ZIP code.
After dispatch
Check your dispatch email for tracking information. Contact us if you need help reviewing the delivery status. If you want to return an item after delivery, follow the instructions in the Return Policy.
When a request is confirmed
A message requesting an address change, item change or cancellation starts a review. Wait for written confirmation before assuming the order has changed.
If you entered the wrong email address
Write from an address you can access and include the order number if available. We may ask for information to locate the order and verify that the request comes from the purchaser.