Request a return within 30 days
Email service@pollenparade.com within 30 days of delivery with your order number and the item you wish to return. Wait for return instructions before sending the package.
Return postage
Customers pay return postage for personal-preference returns. If your item arrived damaged or you received the wrong item, contact us so we can review the circumstances and provide instructions.
Return address
Weihai Hetun Lure Fishing Tackle Co., Ltd.
Phase 2 Factory Buildings of the Bijiatuan Joint-Stock Economic Cooperative, Economic Development Zone, Wendeng District, Weihai City, Shandong Province, China
Refund timing
We inspect returns and process approved refunds to the original payment method within 10 business days after receipt. Your bank may take additional time to post the credit.
What to include in your request
Send the order number, the item and quantity, and the reason for the return. For damage or a wrong item, photos of the product and packaging can help us identify the issue. Keep the packaging while we review your request.
Preparing the return shipment
Follow the return instructions sent by email. Pack the item securely and keep your shipping receipt and tracking number so the shipment can be traced if it is delayed.
Refund confirmation
Once an approved refund has been issued, check your confirmation and the account used for the original payment. If the credit has not appeared after your bank’s normal processing time, email us with your order number and refund confirmation.
Orders with more than one item
Identify the items you are returning so we can match them to your order. If only part of an order is returned, the refund review applies to the items covered by the return request.
Consumer rights
This policy applies alongside any mandatory rights and remedies available under applicable law. Contact us if you believe an item is defective or your order was fulfilled incorrectly.